International
CANADA
Orders over $100
FREE SHIPPING DHL / POST (6-12 Days)
FEDEX International (2-6 days) $11.95
Orders under $100
DHL / POST (6-12 Days) $9.95
FEDEX International (2-6 days) $11.95
EUROPE
Orders over $100
FREE SHIPPING DHL / POST (6-12 Days)
FEDEX International (3-6 days) $22
Orders under $100
DHL/ POST (6-12 Days) $9.95
FEDEX International (3-6 days) $22
ASIA , AUSTRALIA & NEW ZEALAND
Orders over $100
FREE SHIPPING DHL/ POST (6-12 Days)
FEDEX International (2-6 days) $22
Orders under $100
DHL / POST (6-12 Days) $9.95
FEDEX International (3-6 days) $22
CHINA
FEDEX International (3-6 days) $22
OTHER COUNTRIES
Orders over $250
Free Shipping - FedEx International 3-6 days)
Orders under $250
FedEx International (4-7 days) $22
FEDEX / POST - shipments have partial tracking and are delivered by the local postal carrier of your country. There can be a lag time of 2—5 days where your package is not visible.
FEDEX INTERNATIONAL- has full tracking and is delivered by FEDEX
Customs
Will I be charged Taxes and Duties?
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). Pixie Market has no control over these charges and cannot predict what the cost would be, as customs policies and import duties vary widely from country to country. Please contact your local customs office for current charges.
International orders are shipped DDU, "duties and taxes unpaid". If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery. If a shipment is refused due to taxes and duties unpaid, the carrier will discard your package and a refund will not be issued.
In the event that a package is returned to our warehouse due to unpaid duties and taxes, all shipping fees will be deducted from your refund.
Returns
What is your return/exchange policy?
We do not offer Free Returns on International Shipping .Returns on full-price items will be accepted within 14 days of receipt for international orders.
We do not accept returns on garments that have been worn, altered, or washed.
All swimwear, jewelry, hair accessories, hats, and bodysuits are final sale and cannot be returned.
PLEASE NOTE: Shipping and handling and customs charges are non-refundable. We have the right to deny credit if any items returned do not meet our return policy standards.
How do I return an item?
Just follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope. Then, send the item back to us using an insured delivery service to the address below.
PLEASE NOTE: We cannot accept responsibility for packages that we do not ship ourselves.
Please send your return/exchange to:
PIXIE MARKET
7307 NE 1 PL
MIAMI, FL 33138
Contact US
For all press inquiries, email press@pixiemarket.com
For all Customer Service questions, please email hey@pixiemarket.com
Call Us Monday-Friday 8:00-4:00 EST
305 960-7481 or email us at hey@pixiemarket.com