International
Orders placed after October 16, 2019
CANADA
Orders over CA$ 265
FREE - DHL Express (2-4 days)
EUROPE
Orders over € 180.00
FREE - DHL Express (2-4 days)
ASIA , AUSTRALIA & NEW ZEALAND
Orders over 200 USD
FREE- DHL Express (2-4 days)
Orders under 200 USD
DHL Express (2-4 days) 20 USD
OTHER COUNTRIES
Orders over 200 USD
Free Shipping - DHL Express ( 3-5 days)
Orders under 200 USD
DHL Express (2-4 days) 22 USD
Customs
All European Union Countries, UK, Australia, and Hong Kong prices include taxes and duties in the product price. Will NOT pay any additional fees upon delivery.
Canada prices includes all duties in the product price.
All other countries will have the option to prepay Duties and Taxes during checkout. If you wish to prepay, you will not receive any additional bill from customs guaranteed. If you choose not to prepay you might be subject to pay Duties and Taxes upon receipt.
Please note that the duty and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
Returns
What is your return/exchange policy?
We do not offer Free Returns on International Shipping .Returns on full-price items will be accepted within 14 days of receipt for international orders.
We do not accept returns on garments that have been worn, altered, or washed.
All swimwear, jewelry, hair accessories, hats, and bodysuits are final sale and cannot be returned.
PLEASE NOTE: Shipping and handling and customs charges are non-refundable. We have the right to deny credit if any items returned do not meet our return policy standards.
How do I return an item?
Just follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope. Then, send the item back to us using an insured delivery service to the address below.
PLEASE NOTE: We cannot accept responsibility for packages that we do not ship ourselves.
Please send your return/exchange to:
PIXIE MARKET
1275 Bennett Drive
Suite 103
Longwood, FL 32750
Contact US
For all press inquiries, email press@pixiemarket.com
For all Customer Service questions, please email hey@pixiemarket.com
Call Us Monday-Friday 8:00-4:00 EST
321 972 5911 or email us at hey@pixiemarket.com