Returns

 


 

REQUEST A RETURN FOR US ORDERS

Returns on full-price items will be accepted within 21 days after the order is placed. 

If the order contains a "Pre-order" item, the return window will be extended to 21 days after the complete order is shipped.  Please email us at hey@pixiemarket.com for a return authorization and label if you order contains a Pre-order item. 
 
Domestic orders placed in our store,  please fill out the  form above with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 24 hours with return instructions. if you choose to use our domestic return label, a $8 fee will be applied to your refund.


Orders placed through Instagram/Facebook, please fill out the return request in the Meta platform or email us at hey@pixiemarket.com for a Return Authorization and instructions.  We're so sorry but we currently do not provide return labels for orders placed outside our store checkout.
 
Please do not ship your return back without this authorization, as it will not be processed. Pixie Market reserves the right to refuse any return on merchandise that does not meet the above requirements. 
 

  

 

 

RETURNS FOR INTERNATIONAL ORDERS (OUTSIDE US)

 

Please visit our INTERNATIONAL RETURNS PORTAL here to initiate your return.  Pixie Market does not cover return costs.  You will have the option to print a prepaid DHL label for a discounted fee that will be deducted from your refund. 

Return Label fees

EU  €12
UK  £12
All other countries  $14 USD

If you do not wish to use our prepaid label, please ship the return using the courier of your choice to the address listed below.  
PLEASE NOTE: We cannot accept responsibility for packages that we do not ship ourselves.  Please send your return/exchange to:
 
PIXIE MARKET
851 W State Rd 436,
Suite 1017

Altamonte SpringsFL 32714
United States

 

 

Please be advised that international customs duties/taxes and any shipping fees are not refunded for shipments outside the US.

 

 All items must be returned in their original condition. We are unable to offer a refund on any items that have been worn, stained or damaged . Any Sale items marked FINAL SALE are non returnable.

 

 

Contact US

For all press inquiries, email press@pixiemarket.com
For all Customer Service questions, please email  hey@pixiemarket.com

Call Us Monday-Friday 8:00-4:00 EST
321 972 9512 or email us at hey@pixiemarket.com